Returns & Warranty Policy

At Primo Sport, we take pride in crafting high-quality, custom products made to your exact specifications. Please review our returns and warranty policy carefully before placing your order.

Custom Orders

All Sales Final: Due to the personalized nature of our custom products, custom orders are non-refundable and non-exchangeable under any circumstances.

We encourage you to double-check your design and customization details before submitting your order to ensure accuracy.

Non-Custom Products

Exchanges Only: Non-custom products may be exchanged within 30 days of your order confirmation if they are unused and in original condition.

How to Request an Exchange:

• Send an email to [email protected] within 30 days of your order confirmation.
• Include your order number and a brief explanation of the reason for the exchange.

Please note that we do not offer refunds on non-custom products. Exchanges are subject to product availability.

Warranty Policy

Primo Sport guarantees the quality of our craftsmanship and materials. However, our warranty is limited to manufacturing defects and does not cover:

Normal Wear and Tear: Products naturally experience wear over time and through regular use.

Neglect or Abuse: Damage caused by improper use, exposure to harsh conditions, or failure to care for the product properly.

How to Submit a Warranty Claim:

If you believe your product has a manufacturing defect, contact us at [email protected] with the following:

• Your order number.
• A description of the issue.
• Clear photos of the defect.

Warranty claims must be submitted within 30 days of receiving your product. Claims are subject to review, and repairs or replacements are offered at our discretion.

Thank you for choosing Primo Sport! By purchasing from us, you agree to these terms. If you have any questions or concerns, don’t hesitate to contact our customer support team at [email protected].