Frequently Asked Questions
General Questions
What makes The Duffle by Primo Sport unique?
Our products are crafted in the USA with premium materials like 18oz waxed canvas, heavy-duty zippers, and durable hardware. We focus on customization, quality, and timeless design to create gear that lasts and reflects your unique identity.
Can I buy Primo Sport products if I’m not part of a school or team?
Absolutely! Our Bag Builder allows individuals to design and order custom duffle bags and other products directly through our website.
Customization
How do I customize a bag?
Use our Bag Builder to select colors, add logos, personalize with names or text, and preview your design in 3D. Once you’re satisfied, place your order directly online.
Can I upload my own logo?
Yes! You can upload your school, team, or organization’s logo during the customization process.
Will Primo Sport use my design for other products?
We may use your design to inspire future products. However, personal details (like names or numbers) will not be included without your permission.
Orders & Shipping
How long does it take to receive my order?
Custom Individual Orders: 7-10 business days.
Bulk Orders: 2-3 weeks, depending on volume.
Can I rush my order?
If you need your order sooner, please contact us at [email protected]. We’ll do our best to accommodate your request based on current production capacity.
Do you ship internationally?
A: At this time, we only ship within the United States.
Fundraising
How does the fundraising program work?
Primo Sport partners with schools and teams to create custom gear for fundraising. A portion of each sale goes directly to your organization. Visit our Fundraising Page for more details on how to get started.
Team Orders
What’s the minimum quantity for a bulk order?
Bulk orders start at 10 items for most products. Discounts are available for larger quantities.
Can each bag in a bulk order be personalized?
Yes! Bulk orders can include individual customization, such as names or numbers, for an additional fee.
Returns & Warranty
Can I return or exchange my custom order?
Custom orders are non-refundable and non-exchangeable. Please double-check your design before submitting your order.
What if there’s a defect in my product?
If your product has a manufacturing defect, email [email protected] with your order number, photos, and a description of the issue within 30 days of receiving your order. Warranty claims do not cover normal wear and tear or damage caused by neglect or abuse.
Can I return a non-custom product?
Yes, non-custom products may be exchanged within 30 days of your order confirmation, provided they are unused and in original condition.
Other Questions
How can I contact Primo Sport?
You can reach us at [email protected].
How can I stay updated on new products and events?
Sign up for our newsletter to receive updates on new product launches, events, and special offers.